FAQ

How much does a counselling session cost?

Between $150 and $180 per hour depending on the time of day and whether it is individual or couple counselling. Note, that initial couple counselling sessions are 80-90 minutes. For more information on prices click here.

Are Medicare rebates available?

Unfortunately, Medicare does not give rebates for counselling services.

Are private health care rebates available?

Yes, Bupa, Medibank Private and Grand United provide rebates for my counselling services on most policies. Please check with your provider about your eligibility and the amount of the rebate.

Do you consult after hours?

Yes, I consult after hours on Wednesdays and Thursdays from 5 to 7 pm.

Do I need a GP referral?

No referral is required. However, sometimes a GP letter can be helpful to summarize a physical and mental health history.

How many sessions will we need for relationship counselling?

Most couples attend 4-12 sessions. Sometimes a simple issues is resolved in 1-2 sessions. On the other hand, if the are complex issues, such as a history of trauma, or when dealing with more serious mental health issues, we will require more than twelve sessions .

How many session will I need for individual counselling?

Most individual clients attend 2-8 sessions. Again, if there is a history of complex trauma it may take many months, sometimes even years to work through these issues.

How often do I / we need to attend sessions?

There is no fixed or minimum amount of sessions prescribed. Couples and individuals, who start weekly or fortnightly, get better results than less frequent attendance. Once they start feeling better they may attend monthly.

How long does a counselling session last?

Generally, counselling sessions last 50-60 minutes. Initial couple counselling sessions last 80-90 minutes.

Couple intensives are also offered and help to achieve profound change within a short time. Please contact Dr Thomas Dellmann on https://relationshipvictoria.com.au/phone-contact/ for more information, prices and pre-assessment.

What if I need to cancel my appointment?

As a minimum 24 hours notice are required (48 hours at the Western Health Collective, West Footscray) for cancellations. Late cancellation and no shows still require payment of the full consultation fee.

Can I come by myself for relationship issues?

Yes, I provide individual counselling for relationships in all their aspects, whether you’re single, just starting a relationship, already in a relationship, or considering ending a relationship.
If you’re currently in a relationship, you can attend relationship counselling alone and this can still be very beneficial for your relationship. However, most relationships have two perspectives. Hearing one perspective only often gives a one sided view to the counsellor and is not as effective as having both partners attend.
If your partner decides to also attend sometime later, we can discuss how this can be managed.

Can I book for my partner / relative / friend?

If the third party does not make their own booking they are usually not very committed to the counselling process and therefore achieve poor results. Therefore I prefer for people to book in for themselves.
Of course, one partner can book in for the couple.

Do you offer online counselling?

Yes, I offer online counselling via Skype, WhatsApp or Zoom, as well as phone counselling. However, for couples I require the first session to be face to face.

Is counselling confidential?

Yes, counselling sessions are confidential. Nothing about the sessions is shared with partners, parents, employers, other health care professionals, or anyone else, unless you give written permission to do so.
However, confidentiality is limited by the duty of care. Therefore, if there is a risk of harm to yourself or others, especially to children, counsellors must report child abuse or take action to prevent harm to life.

Do you see children and teenagers?

No. This counselling service is only for adults 18 years and over.

I recommend Kids Help Line phone 1800 55 1800 and Headspace phone 1800 650 890 for teenagers 12-25 years. Alternatively, I can refer you to a psychologist who specializes in the treatment of children.

Do you offer support for employees?

Yes, an Employment Assistance Program (EAP) is available to employees of small, medium and large firms and organisations. I provide counselling for a wide range of concerns such as stress, anxiety, bullying, anger issues, trauma and grief. Employees can attend counselling at my offices, or at your site. For further questions about EAP please contact Dr Thomas Dellmann on https://relationshipvictoria.com.au/phone-contact/